The attributes system can help you explore the context of chats and users. Open any chat in the agent operational board to see the right-side panel with chat and user details. If you have no custom attributes, you will see only default ones. Having this context at hand helps to provide the best customer experience.

On the left side, you can find attribute names; on the right, values are specific for every chat or user. The Copy button on the right side helps you to get the attribute's value quickly if needed.

How to Create Custom Attributes

Go to Settings → Company → User/Chat Attributes. There you can find the button Add Attribute. You can have up to 1000 chat and 1000 user attributes (including default ones). After an attribute is created, you can hand off the attribute name to developers so they can set and update its values.

User_Attributes_Page (2).png

Every attribute has not only its name and description but a type:

Text
Number
Date
Boolean