What Popup Messages Are

There are plenty of ways you can nudge customers to do something in your product. The Norby widget provides a way to catch users’ attention whenever you need to by sending messages that pop up on the screen even if the widget has not opened yet. Take a look at the screenshot below to see what it looks like.

You can send any text messages to users this way along with predefined answers. But only 3 messages can be shown on the screenshot at once.

Here are a few examples of how you can use this feature:

• When a user has added items to the cart, you can remind him to buy them
• When your landing is scrolled to the end, remind a user that if he still has any questions, he can ask them in the Norby Chat
• When a user stays a little longer than expected doing nothing, nudge him in the right direction.

How To Use Popup Messages

The typical structure of the popup messages function looks like this:

norbyChat.addPopupMessages(
        {text: 'Message #1'},
				{text: 'Messages #2'},
				{text: 'Messages #3',
        predefinedAnswers: [
            'answer #1',
            'answer #2',
            'answer #3',
            'answer #4'
        ]})

Put the function in a needed place with messages and predefined answers you want to show to your users.

<aside> 👉 If you want the Norby Chat opens with these messages, change the function norbyChat.addPopupMessages to norbyChat.addRoomMessages. Everything else stays the same in this case.

</aside>