The heart of Norby’s Artificial Intelligence (AI) Engine is automation. It determines how Norby Bot can handle and resolve customer requests efficiently.
But what makes this tool truly powerful? The answer lies in our Multi-Widget System, which allows for seamless customization and precision in every interaction.
There’s an example of how it works:
But what exactly are Widgets? The widgets are additional parts like the form, product list, or other options that Norby’s Bot adds to its answer. Along with the answer in your automation, you can set up different types of widgets.
The widget is a message with more complex interactive elements. For now, Norby supports the following widgets: