Automation Basics

The key part of the Norby Artificial Intelligence (AI) Engine is automation. It helps to set up how and what issues Norby Bot can handle on its own.

Take a look at the automation page, its editor, and how it works:

To create a new automation, click the “+” button at the top.

Then, provide content for Norby Bot (it can be an article from your knowledge base or any other text).

If you want the Bot answers with specific widgets, set them up along with provided content. How to do that? Look this ⬇️

The Widgets and Multi-Widget System in Answers.

The key part of the Norby Artificial Intelligence (AI) Engine is automation. It helps to set up how and what issues Norby Bot can handle and solve customers’ requests.

But what exactly makes this tool so powerful? There’s an easy answer - our Widget System (Multi-Widget).

You now have the opportunity to set up a single automation that answers your customers using multiple widgets! Learn more here.