The Bot’s AI capabilities allow it to recognize languages automatically. For example, when a user asks something in Estonian, the Bot uses an Estonian answer from automation with a trigger or translates a generated answer on the go if it uses other automation.
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<aside> 👉 It doesn’t matter what language is set up by a user in the Norby Chat. This setting affects only the interface, not the Bot's answers.
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The default language the Bot uses to greet your clients when they open a chat for the first time (learn more about the greeting and other triggers here). However, the greeting language can be overridden if you use the language parameter in the Norby Chat or your client sets the interface language.
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👉 The priority of the greeting language settings:
The Default Language (lowest) → The Language Parameter lang → The language the client sets in the Norby Chat (highest)
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Bear in mind that you do not need to translate the content for automation (except those with triggers, as mentioned above)—the bot does it on the go automatically. For better bot performance, strive to use English content for this type of automation.